Forms of Delivery
MAGNETAR (MAGNETAR PLUS,S.L.) puts at your disposal a collection of possible doubts that you may find when making a purchase. In addition, our Customer Service will be happy to help you and we will answer you as soon as possible. However, before making a query, please check the most frequently asked questions as you may find the solution to your doubts here.
At what moment will you send my order?
Once we have received confirmation of payment by any of the valid means on our website and carried out the appropriate security checks, we will proceed to send your order according to the method chosen.
You can consult in our section of Payment Methods, the different accepted modalities.
If any of the items you have chosen cannot be sent for any reason and we have received the payment, we will offer you a similar alternative or we will refund the amount of the unavailable item.
Can I change the delivery details after I have placed my order?
Before the order is sent, you can change the delivery address; if the order has already been dispatched, it will be impossible to change it.
What happens if there is no one at the delivery address?
If you are not at home when your package has arrived, the courier will leave a notice for you to contact him and arrange another delivery time or to pick up the order at the courier office nearest to your home.
Can I know the status of my order?
Once the order has been prepared for shipment and has left our warehouses we will send you an email informing you of the departure of the package, including a link to the courier service. From there you will be able to track the shipment. Depending on the chosen courier company, you will also receive an sms.
You can also access “My account” and go to “Track my order”.
What is the delivery time of my order?
Once the items are ready to be sent, we will send you an email to inform you that the order has been dispatched and we will include a link to the courier service so that you can track the delivery status of the package.
How do I find out the cost of shipping?
The shipping costs will be added to the amount of the selected items. The shipping costs will be calculated according to the destination the package must be sent and the physical weight or volume of the package
How will my package be sent?
Before finishing the order you will be able to select several options that we recommend:
Any shipping method selected cannot be changed.
What happens if I am not at home when my package arrives?
In the case that you are not at the delivery address indicated, our carrier will repeat the delivery on up to two occasions, they will leave you a notice to coordinate the delivery, the courier cannot leave the package with another person in your charge or in some safe place, in the case that nobody can receive the package at the indicated address, please indicate us the work address or the address of a neighbor/family member or business attached to yours.
What happens when my order cannot be delivered?
It is possible that we have the package returned to our warehouse; in this case, we will contact you to find out if you wish to receive it at another address or proceed with the return.
For what reasons can my package be returned?
• There are several common reasons:
• The address is incorrect
• No one has been able to pick up the package during the 1 week period
The package has been rejected by the customer
Can the delivery address be different from the billing address?
It is possible to send a package to an address other than the billing address.
All the data required during the purchase process must be filled in with the recipient’s details.